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  • (732) 508-8597
  • contact@smartwaymaids.com
  • 12 Christopher Way #200, Eatontown, NJ 07724
  • Home
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    • Who We Are
    • Cleaning for a Reason
  • Services
    • Initial Basic Cleaning
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  • University for Employees

Trilha – Assistente virtual

Curriculum

  • 6 Sections
  • 41 Lessons
  • 10
Expand all sectionsCollapse all sections
  • Módulo 1. Introdução e Contextualização
    5
    • 1.1
      Aula 1 – Cliente Ideal
      15 Minutes
    • 1.2
      Aula 2 – Concorrentes
      15 Minutes
    • 1.3
      Aula 3 – 7 coisas que você precisa saber antes de contratar um serviço de empregada doméstica
      15 Minutes
    • 1.4
      Aula 4 – 10 perguntas que você deve fazer antes de contratar um serviço de limpeza.
      10 Minutes
    • 1.5
      Quiz – Módulo 1 – Assistente Virtual
      5 Minutes5 Questions
  • Módulo 2. Procedimentos e Ferramentas
    18
    • 2.1
      Aula 6 – Requisitos e responsabilidades
      10 Minutes
    • 2.2
      Aula 7 -Diretrizes do cliente
      10 Minutes
    • 2.3
      Aula 8 -Aplicativos que usamos
      15 Minutes
    • 2.4
      Aula 8.1 – Como usar: Jobber
      30 Minutes
    • 2.5
      Aula 8.2 – Como usar: Whatsapp
    • 2.6
      Aula 8.3 – Como usar: Magical
    • 2.7
      Aula 8.4 – Como usar: Ring Central
      15 Minutes
    • 2.8
      Aula 8.5 – Como usar: Google Local Services
      10 Minutes
    • 2.9
      Aula 8.6 – Como usar: Google Drive
      15 Minutes
    • 2.10
      Aula 8.7 – Como usar: Opera Browser
      20 Minutes
    • 2.11
      Aula 8.8 – Como usar: Password
      20 Minutes
    • 2.12
      Aula 8.9 – Como usar: ClickUp
      30 Minutes
    • 2.13
      Aula 9 – Onboarding do cliente no Jobber
      30 Minutes
    • 2.14
      Aula 10 – Gestão do cronograma de Limpeza
      20 Minutes
    • 2.15
      Aula 11 – Como agendar os serviços de limpeza
      25 Minutes
    • 2.16
      Aula 12 – Procedimentos com Clientes
      25 Minutes
    • 2.17
      Aula 13 – Cleaning For Reason
      20 Minutes
    • 2.18
      Quiz – Módulo 2 – Assistente Virtual
      10 Minutes5 Questions
  • Módulo 3. Comunicação com Clientes
    14
    • 3.1
      Aula 14 – Perguntas frequentes
    • 3.2
      Aula 15 – Perguntas frequentes de clientes por telefone
    • 3.3
      Aula 16 – Solicitações de orçamentos
    • 3.4
      Aula 17 – Avaliação da casa do cliente
    • 3.5
      Aula 18 – Orçamentos
    • 3.6
      Aula 19 – Divisão de valor de pagamento – casa de primeira vez
    • 3.7
      Aula 20 – Ajustes de Preço de cliente recorrente
    • 3.8
      Aula 21- Script Acompanhamentos
    • 3.9
      Aula 22 – Scripts Chamadas
    • 3.10
      Aula 23 – Como solicitar reviews dos clientes
    • 3.11
      Aula 24 – Templates de vendas
    • 3.12
      Aula 25 – Pós venda
    • 3.13
      Aula 26 – Telefones Úteis
    • 3.14
      Quiz – Módulo 3
      5 Questions
  • Módulo 4. Manutenção e Suporte
    5
    • 4.1
      Aula 27 – Procedimento Invoice
    • 4.2
      Aula 28 – Tip Cleaning Technician
    • 4.3
      Aula 29 – Reclamação de cliente, o que fazer?
    • 4.4
      Aula 30 – Quebrou um produto, o que fazer?
    • 4.5
      Quiz – Módulo 4
      10 Minutes5 Questions
  • Módulo 5. Relacionamento e Expansão
    2
    • 5.1
      Aula 31 – Parceiros
    • 5.2
      Aula 32 – Programa Indique um Amigo
  • Módulo 6. Revisão e Aperfeiçoamento
    1
    • 6.1
      Aula 33 – Capacitação Continuada
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Aula 29 – Reclamação de cliente, o que fazer?
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Quiz – Módulo 4
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  • FAQ
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  • Refer a Friend
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  • Login Associates

Services

  • Initial Basic Cleaning
  • Initial Deep Cleaning
  • Move-In/Out Cleaning
  • Recurring Maintenance Cleaning
  • Additional Services
  • Initial Basic Cleaning
  • Initial Deep Cleaning
  • Move-In/Out Cleaning
  • Recurring Maintenance Cleaning
  • Additional Services

Contact Us

  • (732) 508-8597
  • contact@smartwaymaids.com
  • 12 Christopher Way #200, Eatontown, NJ 07724
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